Carpet Cleaning SW2 Service Terms and Conditions

These Terms and Conditions govern the provision of carpet cleaning and related services by Carpet Cleaning SW2 to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation booking the services.

Company means Carpet Cleaning SW2, the provider of the services.

Services means carpet cleaning and any related services agreed between the Company and the Customer.

Premises means the property or location where the services are to be carried out.

Agreement means the contract between the Company and the Customer for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet cleaning services and may also offer related services such as rug cleaning, upholstery cleaning, stain treatment, deodorising and similar cleaning tasks as agreed at the time of booking.

The specific services to be provided will be confirmed during the booking process based on the information supplied by the Customer. Any additional work requested on the day of service is subject to the Company’s approval and may incur additional charges.

3. Booking Process

3.1 A booking may be made by the Customer through the Company’s accepted booking channels. By making a booking, the Customer confirms that they are legally capable of entering into a binding contract.

3.2 The Customer must provide accurate and complete information regarding the Premises, the type and approximate size of areas to be cleaned, the condition of carpets, access arrangements, and any known stains, damage or special requirements.

3.3 The Company will provide an indication of price based on the information given. This is usually a quote; however, it may be an estimate when full details cannot be confirmed in advance. If, upon arrival, the Premises or items to be cleaned differ substantially from the description provided, the Company reserves the right to adjust the price or refuse to undertake part or all of the work.

3.4 A booking is considered confirmed only when the Company has acknowledged the booking and, where applicable, received any required deposit or pre-payment. The Company may decline a booking at its discretion.

4. Access to the Premises

4.1 The Customer is responsible for providing the Company and its operatives with safe and unobstructed access to the Premises at the agreed date and time.

4.2 The Customer must ensure that adequate parking is available as close as reasonably possible to the Premises. Where parking charges or permits are required, these must be arranged and paid for by the Customer unless otherwise agreed in advance. Any parking costs incurred by the Company in order to perform the services may be added to the final invoice.

4.3 If the Company is unable to gain access to the Premises or commence work due to circumstances within the Customer’s control, the visit may be treated as a late cancellation and the charges outlined in the cancellation section may apply.

5. Customer Obligations

5.1 The Customer is responsible for moving fragile items, valuables, small furniture, and personal belongings from the areas to be cleaned prior to the arrival of the cleaning operatives, unless otherwise agreed. The Company accepts no liability for damage to items that the Customer has not removed or properly secured.

5.2 The Customer must inform the Company of any known hazards at the Premises, including but not limited to loose floor coverings, electrical issues, alarm systems, restricted access areas, pets, or any special instructions relevant to the performance of the services.

5.3 The Customer must ensure that there is a supply of electricity and water at the Premises for the duration of the visit, as these are essential for most cleaning processes.

5.4 Where children or pets are present, the Customer is responsible for supervising them and ensuring they are kept away from work areas and equipment during and immediately after the service while carpets and surfaces may remain damp or slippery.

6. Pricing and Payment Terms

6.1 All prices are stated in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes.

6.2 The price for the services will be communicated to the Customer during the booking process. The Company may vary its prices from time to time, but such changes will not affect confirmed bookings where a fixed price has been agreed, unless the scope of work changes.

6.3 The Company may require a deposit or full pre-payment to secure a booking. Any deposit payable will be communicated at the time of booking. Deposits are usually non-refundable except as expressly set out in these Terms and Conditions or as required by law.

6.4 Payment is due on completion of the services, unless otherwise agreed in writing. The Company accepts payment by methods made available at the time of booking or service. Where payment terms are agreed for commercial customers, invoices are payable by the due date specified on the invoice.

6.5 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in collecting overdue payments.

7. Cancellations, Rescheduling and No-Show

7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The required notice period and any applicable charges will be communicated at the time of booking and may vary depending on the type and scale of service.

7.2 If the Customer cancels or reschedules with insufficient notice, a cancellation fee may be charged. In many cases this may be retained from any deposit paid or invoiced separately where no deposit was taken.

7.3 Where the Customer is not present at the Premises at the agreed time or the Company is unable to access the Premises due to circumstances within the Customer’s control, this may be treated as a late cancellation and the relevant charges may apply.

7.4 The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness or other operational issues. In such cases, the Company will offer the Customer the option to reschedule at a mutually convenient time. Any deposit paid will be applied to the rescheduled appointment or refunded if the Customer does not wish to reschedule.

8. Service Quality and Limitations

8.1 The Company aims to provide services to a professional standard using appropriate methods, equipment and cleaning products. However, the Customer acknowledges that results may vary depending on the age, condition and type of carpet or fabric, as well as the nature and duration of any stains, soiling or damage.

8.2 The Company does not guarantee the complete removal of all stains, odours or marks. Some stains may be permanent and certain odours may be ingrained within the backing or underlay beyond the reach of surface cleaning.

8.3 The Customer accepts that, in some cases, cleaning may reveal pre-existing wear, fading, discolouration, shrinkage, or damage that was not immediately visible before cleaning. The Company is not responsible for such pre-existing conditions.

8.4 The Company will not be liable for any damage arising from faulty or loose fittings, improperly laid carpets, rugs or flooring, or items that cannot withstand the cleaning process due to age, condition, manufacturer limitations, or prior damage.

9. Customer Inspection and Complaints

9.1 The Customer is encouraged to inspect the work upon completion while the Company’s operatives are still on site. Any concerns should be raised immediately so that they may be addressed where reasonably possible.

9.2 If the Customer is not present at completion, or if an issue arises after the visit, the Customer must notify the Company within a reasonable period, providing details of the concern and any relevant evidence.

9.3 The Company will investigate complaints and, where appropriate, may offer a re-visit to rectify the issue or another suitable remedy. Any such remedy is at the Company’s discretion, subject to applicable consumer law.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the services and will maintain appropriate insurance cover for its operations.

10.2 The Company’s total liability to the Customer for any loss or damage arising from the services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Customer for the specific service in question, except where such limitation is not permitted by law.

10.3 The Company is not liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from delays or inability to perform the services due to circumstances beyond its reasonable control.

10.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Damage, Breakages and Personal Property

11.1 The Customer must remove or securely store valuables, fragile items and personal belongings from areas where the services will be carried out. The Company accepts no liability for loss or damage to such items that the Customer has failed to remove or protect.

11.2 In the unlikely event of damage to the Customer’s property caused directly by the Company’s negligence, the Customer must notify the Company as soon as reasonably practicable. The Company may request access to inspect the damage and may arrange repair or replacement, or offer fair compensation, subject to the limitations set out in these Terms and Conditions.

12. Waste Handling and Environmental Considerations

12.1 The Company will handle and dispose of any waste generated in the course of providing the services in accordance with applicable waste regulations and good environmental practice.

12.2 Where the services involve the collection or removal of waste or debris from the Premises, this will only be carried out if expressly agreed as part of the service. The Customer must not request the Company to remove waste that it is not legally permitted or licensed to handle, including hazardous or controlled waste.

12.3 The Customer is responsible for notifying the Company of any contamination or hazardous materials present at the Premises. The Company may refuse to handle or remove such materials and may suspend or terminate the service where there is a risk to health, safety or the environment.

13. Health and Safety

13.1 The Company will take reasonable steps to ensure that its operatives work safely and in accordance with relevant health and safety requirements.

13.2 The Customer must not request the Company’s operatives to undertake any task that may compromise their safety or fall outside the agreed scope of services.

13.3 Some cleaning products and processes may pose slip or trip risks while work is being carried out and while carpets remain damp. The Customer must exercise caution and keep children, pets and visitors away from recently cleaned areas until it is safe to walk on them.

14. Privacy and Data Protection

14.1 The Company may collect and store personal information required to manage bookings, perform services, process payments and communicate with the Customer.

14.2 Any personal data will be handled in accordance with applicable data protection laws. The Company will not sell the Customer’s personal information to third parties and will only share such information where necessary to deliver the services or where required by law.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

15.2 Any material changes to the Terms and Conditions may be communicated on the Company’s website or through other appropriate means.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 The Agreement is between the Company and the Customer only. No other person shall have any rights to enforce its terms.

By making a booking with Carpet Cleaning SW2, the Customer confirms that they have read, understood and agree to these Terms and Conditions.