Carpet Cleaning SW2 Privacy Policy

This Privacy Policy explains how Carpet Cleaning SW2 collects, uses, stores and protects personal data relating to customers and prospective customers within the SW2 area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning SW2 customers and prospective customers located in the SW2 area, including individuals, households and business clients. It covers personal data collected in connection with booking our services, making enquiries, receiving quotations, and any related communication or aftercare.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, or use our carpet cleaning services:

Identification and contact details, such as your name, address, service address, and any other relevant location details needed to perform the service.

Communication details, such as the content of your messages, notes of telephone calls, and your stated preferences regarding contact and appointments.

Booking and service information, such as the date and time of appointments, details of the services requested, access instructions for the property, and any special requirements you tell us about.

Billing and transaction data, such as details of payments received, payment method used, invoices issued, and basic transaction references. We do not store full payment card details; any card information is handled by secure third-party payment processors where applicable.

Technical and usage data, such as basic information that may be recorded for security or troubleshooting purposes, including date and time of communications and, where applicable, basic device or browser information supplied as part of normal internet communications.

Feedback and review information, such as comments, ratings or testimonials you choose to provide about our services.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us by any method. We may also collect data generated in the course of delivering our services, for example notes regarding completed work and follow-up requirements.

In limited cases, we may receive your details from a third party who arranges services on your behalf, such as a landlord, property manager, or business colleague. In such cases, we expect that you have been informed about the sharing of your details with us.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and legal bases are:

To provide and manage our carpet cleaning services. We process your identification, contact, booking and service information so that we can supply the services you request, manage appointments, and carry out any related tasks. The lawful basis is performance of a contract, or steps taken at your request prior to entering into a contract.

To communicate with you. We use your contact details to confirm bookings, provide updates, respond to enquiries and handle customer service issues. The lawful basis is performance of a contract and our legitimate interests in running our business and ensuring effective communication.

To manage billing and payments. We process billing and transaction data for invoicing, payment processing, refunds, and basic accounting. The lawful bases are performance of a contract and compliance with legal obligations relating to finance and taxation.

To improve our services. We may use feedback and limited usage information to assess and improve our services and customer experience. The lawful basis is our legitimate interests in developing and growing our business while always considering your rights and expectations.

To comply with legal and regulatory requirements. We may process certain data to meet our legal obligations, such as maintaining accounting records, responding to lawful requests from authorities, or defending legal claims.

Where required, we may also rely on your consent for specific purposes that we will explain at the time, for example if you ask to receive particular marketing communications. You can withdraw your consent at any time.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Customer records, including contact details, booking and service information, are generally retained for a period corresponding to the typical lifecycle of the customer relationship and any limitation periods for potential claims. This is to allow us to respond to queries, provide repeat services, and deal with any issues that may arise from previous work.

Billing and transaction data may be retained for a longer period where required to comply with legal, tax, and accounting obligations.

When personal data is no longer needed, we will take reasonable steps to securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Data Sharing and Processors

We do not sell your personal data. However, we may share it where necessary with trusted third parties who act as data processors on our behalf, or who receive data as independent controllers for specific purposes.

Service and operational providers. We may use external companies to support our operations, for example payment processors, accounting or bookkeeping services, secure data storage providers, and communication tools. These providers process your personal data only under our instructions and are required to keep it secure and confidential.

Professional advisers and legal obligations. We may share data with professional advisers such as accountants or legal representatives where necessary, and with public authorities or law enforcement agencies where we are legally required or permitted to do so.

In the event of a business restructuring, sale or transfer, we may share necessary customer information with parties involved, subject to appropriate safeguards and in line with data protection law.

We take steps to ensure that any third parties with whom we share personal data comply with applicable data protection requirements and handle your data securely.

International Transfers

Our primary operations are based in the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your data is protected with safeguards that meet data protection law requirements, such as standard contractual clauses or equivalent mechanisms.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures are appropriate to the nature of the data and the risks involved. While no system can be guaranteed to be completely secure, we continually review our practices and strive to protect your information.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, together with information about how it is used.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.

Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, for example where the accuracy of the data is contested or where you object to our processing.

Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller.

Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has been processed in a way that does not comply with applicable law.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.