Terms and Conditions for Carpetcleaning SW2

These Terms and Conditions apply to all domestic and commercial carpet cleaning services provided by Carpetcleaning SW2, including related upholstery, rug, and stain treatment work where agreed in writing or by confirmed booking. By making a booking, the customer confirms that they have read, understood, and accepted these terms. The purpose of this page is to set out the basis on which our carpet cleaning service is delivered, how bookings are made, how payment is handled, when cancellations may apply, and the responsibilities of both parties. These terms are intended to be clear, fair, and consistent with UK consumer law and standard business practice.

Important: If any booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and that the end user will comply with these terms. References to “we”, “us”, and “our” mean the service provider; references to “you” and “your” mean the customer.

These terms apply to carpet cleaning in SW2 and other carpet care services unless a separate written agreement states otherwise. Nothing in these terms affects your statutory rights.

1. Booking Process

A booking becomes confirmed only when we have accepted the job and provided confirmation of the date, approximate arrival window, and agreed scope of service. We may refuse or postpone a booking where access is unsafe, where the property conditions are unsuitable, where the requested cleaning method is inappropriate for the carpet type, or where there is a risk of damage to property, equipment, or personnel.

It is your responsibility to ensure that the area to be cleaned is reasonably accessible, that valuable or fragile items are removed or secured, and that pets and children are kept away from the work area during service. If parking, loading, or access restrictions apply, you must tell us in advance and ensure suitable arrangements are made. Delays caused by missing access information, incorrect directions, restricted entry, or failure to prepare the area may lead to additional charges or rescheduling.

2. Service Scope and Customer Responsibilities

You must tell us before work begins about any known issues affecting the carpet or surrounding area, including fraying, loose seams, colour instability, water damage, mould, hidden pet contamination, underfloor heating, or prior chemical treatment. If information is withheld and this affects the outcome, we are not responsible for resulting limitations or damage that could reasonably have been avoided had we been informed.

Unless otherwise agreed, the customer is responsible for moving light furniture and for clearing personal items, ornaments, electronics, and breakables. We may assist with moving items at our discretion, but we are not liable for damage arising from moving items that are unstable, improperly assembled, overly heavy, or inherently vulnerable. Any agreed furniture handling is provided as part of the cleaning visit, not as a separate removal or storage service.

3. Pricing, Estimates, and Payments

Payments are due immediately upon completion unless a different arrangement has been agreed in writing in advance. We may require a deposit for larger bookings, repeat commercial work, out-of-hours appointments, or services where materials or reserved time create a higher scheduling commitment. Deposits may be non-refundable where stated at the time of booking and where the loss results from late cancellation, failed access, or customer default, subject always to applicable law.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified at the time of booking. We are under no obligation to release receipts, reports, or any additional documentation until payment has been received in full. If a payment is late, we reserve the right to charge reasonable recovery costs and statutory interest where permitted under the Late Payment of Commercial Debts legislation or other applicable law.

4. Cancellations, Rescheduling, and Missed Appointments

If you fail to provide access, if no one is present to authorise entry, or if the property conditions prevent us from safely carrying out the work, this may be treated as a missed appointment or customer cancellation. In such circumstances, a call-out fee, minimum charge, or cancellation fee may apply. We may also decline to rebook until any outstanding charges have been paid.

We may reschedule or cancel an appointment where weather, traffic, illness, equipment failure, supplier issues, or other events beyond our reasonable control make attendance impracticable. If we cancel or substantially change a confirmed booking, we will offer a new date or refund any deposit paid for the affected service unless the law permits otherwise. We will not be responsible for indirect losses caused by a change of appointment date, provided this is done reasonably and with notice where possible.

5. Liability and Limitations

To the fullest extent permitted by law, we are not liable for pre-existing damage, hidden defects, defects caused by normal wear and tear, or damage arising from the customer’s failure to provide accurate information. We are also not liable for colour loss, pile distortion, shrinkage, or water marks where these result from the carpet’s age, construction, or previous treatment rather than our negligence.

If you believe damage has occurred, you must notify us as soon as reasonably practicable and before the area is altered, dried beyond examination, or cleaned by another contractor. You should take reasonable steps to minimise any loss. Failure to do so may reduce the amount recoverable, if any. Any claim should include photographs, a description of the issue, and any relevant background information. Our maximum liability for any single booking shall not exceed the total amount paid for the specific service giving rise to the claim, except where law requires a different outcome.

6. Waste Handling, Water Disposal, and Environmental Compliance

Where removal or disposal of waste is required, you agree that we may carry out that disposal as part of the service only where it is lawful and practical to do so. We do not remove hazardous waste unless expressly agreed and legally permitted. Hazardous items may include needles, bodily fluids, asbestos-containing debris, chemicals, oil contamination, or other dangerous materials. If such items are discovered, we may stop work immediately and may require you to arrange specialist disposal or remediation.

Customers must not ask us to dispose of prohibited materials in a manner that breaches environmental or waste regulations. If the work area contains illegal, dangerous, or biohazardous waste, you must disclose this before the appointment. Where such conditions are encountered without prior notice, we may terminate the service without liability for delay or incomplete work, and any additional costs arising from compliance measures may be charged to you where lawful.

7. Standards, Access, and Health and Safety

We may refuse to commence or continue work if we believe that doing so would place people, property, or equipment at risk. This may include situations involving aggressive behaviour, unsafe conditions, infestation, excessive contamination, or blocked access routes. Where work is paused or stopped for health and safety reasons, you may still be charged for time already spent, travel, setup, or any completed part of the service.

Some cleaning processes may temporarily leave surfaces damp or slightly raised in pile appearance. You are responsible for allowing appropriate drying time and for keeping the area ventilated where possible. We do not accept responsibility for slips, trips, or secondary damage caused by immediate use of the cleaned area against our advice or by placing furniture, mats, or coverings back too soon.

8. Complaints and Re-Inspection

Where a re-clean is offered, it will usually be the first remedy considered, provided the issue is capable of being addressed by further treatment and provided you have complied with your responsibilities under these terms. A refund will not automatically be due merely because a stain or mark has not been fully removed if the result is consistent with the nature of the carpet or the condition disclosed before treatment.

Any remedial step we offer is given without prejudice to our rights and does not amount to an admission of liability unless expressly stated. If a dispute cannot be resolved informally, either party may rely on the dispute resolution provisions set out by law and the courts of England and Wales.

9. Changes to Service and Terms

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force so far as permitted by law. No failure or delay by us in exercising a right under these terms shall operate as a waiver of that right.

These terms form the entire agreement between the parties concerning the booked service and supersede any prior discussions, statements, or informal understandings, except where a separate written contract expressly states otherwise.

10. Governing Law

Final note: Booking a carpet cleaning service from Carpetcleaning SW2 means agreeing to the terms above, including the booking process, payment obligations, cancellation rules, liability limits, and waste compliance requirements. The customer is responsible for reviewing the scope of work before appointment confirmation and for ensuring the property is ready for service.

These Terms and Conditions are intended to support clear expectations and a professional service relationship.