Privacy Policy - Carpetcleaning SW2

This Privacy Policy explains how Carpetcleaning SW2 collects, uses, stores, shares, and protects personal data. It applies to all Carpetcleaning SW2 customers in area, including individuals who request quotations, book services, receive cleaning treatments, or otherwise interact with us in connection with our carpet cleaning services. We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who This Policy Applies To

This policy applies to customers, prospective customers, household members, property owners, tenants, and any other individuals whose personal data we may process while delivering our services in the SW2 area. It covers data collected online, by phone, by message, by email, or in person when arranging, carrying out, or following up on carpet cleaning services.

2. Personal Data We Collect

We collect only the information needed to provide our services, manage customer relationships, meet legal obligations, and improve our business. The types of data we may collect include:

Identity data such as your name, title, and any business or household contact details you provide.
Contact data such as address, email address, and phone number.
Service data such as property access instructions, service preferences, appointment details, service history, and records of work completed.
Transaction data such as payment status, invoice details, and records relating to quotations and charges.
Communication data such as messages, complaints, feedback, and correspondence relating to your booking or service.
Technical data if you interact with us through digital channels, including basic device and usage information where applicable.

We do not intentionally collect special category data unless it is necessary and you have provided it, or unless the law permits us to process it. If special category information is shared with us accidentally, we will handle it carefully and only use it where permitted by law.

3. How We Use Personal Data

We use personal data to deliver carpet cleaning services and to operate responsibly. Typical uses include:

providing quotations and confirming bookings;
delivering cleaning services at your property;
handling payments, invoices, and accounting records;
communicating service updates or changes;
responding to questions, complaints, and service issues;
maintaining internal records and service quality;
meeting tax, legal, and regulatory obligations;
protecting against fraud, misuse, or security incidents;
improving our services and customer experience.

We only use data for purposes that are relevant and necessary. If we need to use your data for a new purpose that is not compatible with the original reason for collection, we will ensure we have a lawful basis before doing so.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each processing activity. Carpetcleaning SW2 relies on the following lawful bases, depending on the situation:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, carrying out cleaning services, issuing invoices, and managing customer accounts.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include managing customer relationships, improving services, maintaining internal administration, and protecting our business from misuse or fraud.

Legal Obligation

We process personal data when needed to comply with legal obligations such as tax, accounting, insurance, or record-keeping requirements.

Consent

In limited circumstances, we may rely on consent, for example where it is specifically required for certain optional communications or data uses. Where we rely on consent, you may withdraw it at any time, and doing so will not affect processing carried out before withdrawal.

5. Sharing and Processors

We may share personal data with trusted third parties where necessary for service delivery, business operations, or legal compliance. These third parties act either as processors or independent controllers depending on the context.

Our processors may include:

payment service providers who handle transactions;
accounting or bookkeeping providers who support financial records;
IT and cloud service providers that store or secure business information;
customer management or booking systems used to organise appointments;
professional advisers such as lawyers, insurers, or auditors where needed.

All processors are required to protect personal data and may only process it on our instructions and for agreed purposes. We take reasonable steps to ensure that any third party processing personal data on our behalf has appropriate security and confidentiality measures in place.

We may also disclose data if required by law, court order, regulator, or law enforcement authority. We do not sell personal data.

6. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, and reporting obligations. Retention periods may vary depending on the type of data and the reason for holding it.

In general:

booking and service records are kept for a period needed to manage the customer relationship and handle any follow-up issues;
financial records are kept for the period required by tax and accounting law;
complaints or dispute records may be kept longer where needed to defend legal claims;
unused enquiry data may be deleted once it is no longer useful, unless we have a lawful reason to keep it.

When data is no longer required, we will securely delete it or anonymise it so that it can no longer identify you.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of internal processes.

No method of transmission or storage is completely secure, but we take reasonable steps to reduce risk and to handle personal data responsibly. If a personal data breach occurs and it presents a risk to your rights and freedoms, we will act in accordance with applicable legal requirements.

8. Your Rights Under GDPR

As a data subject, you have a number of rights regarding your personal data. These rights may apply in full or in part depending on the circumstances and legal exceptions.

Right of access – you can ask for a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you can ask us to delete your data in certain situations.
Right to restrict processing – you can ask us to limit how your data is used in certain circumstances.
Right to object – you can object to processing based on legitimate interests, including direct marketing where applicable.
Right to data portability – you can request certain data in a structured, commonly used format where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

9. How We Handle Children’s Data

Our services are intended for adults arranging carpet cleaning services. We do not knowingly collect personal data from children unless it is incidental to the service and necessary for practical household access or communication. If we become aware that we have collected data we do not need, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our data handling practices. When we make changes, the revised version will explain how we process personal data going forward. We encourage customers in the SW2 area to review this policy periodically so they remain informed about how their data is used.

11. Summary of Key Points

This policy explains what data we collect, why we collect it, the lawful bases we rely on, how long we keep it, who may process it on our behalf, and what rights you have. Carpetcleaning SW2 customers in area can expect personal data to be processed only when necessary, proportionate, and in accordance with data protection law. We are committed to respecting privacy, maintaining confidentiality, and using personal information responsibly.